Reservation Policies:
Lessons are reserved via full payment either online or over the phone with us. We email lesson confirmations at the time of booking, and send out a reminder prior to your lesson date. Your lesson is confirmed and happening unless you hear from us. We assume we will have wind for every lesson because often we get wind when no one else does!
Want to request an instructor?
We try our best to ensure when an instructor is selected via our website that changes are not made. The nature of kiteboarding can make this a bit difficult at times, however, as we often need to adjust lessons to accommodate the ever-changing winds. If you wish to formally request an instructor please give us a call, shoot us a text, or send us a follow-up email.
Wind/Weather Policies:
If the wind looks questionable for your lesson, we will do our best to contact you 1.5 hours before your lesson start time to push back or reschedule. That said, the weather is unpredictable, so sometimes the wind can come up or die without notice. We watch the wind very carefully and analyze it to ensure you to get the most out of your lesson. We appreciate your flexibility!
There's no wind?
If we know there's not going to be wind, we will call you either the night before or 2 hours before your lesson to reschedule. We are usually able to reschedule lessons within 1-3 days depending on the forecast. You always receive 100% credit for your lesson when there's no wind.
There's too much wind?
Yes, this sometimes happens! When the wind averages above 30mph or the gusts are deemed too strong to safely run lessons, we will reschedule for a later time or date. Gusty winds are relatively normal in the Gorge and can be good to learn in, but too much of a range and not only are you not having a good time, but it can hinder your progression. We are usually able to either push you back to later in the day when the wind mellows out, or reschedule lessons within 1-3 days. You always receive 100% credit for your lesson if there's too much wind.
Cancellation Policies:
We ask that you cancel with some notice to give us an opportunity to fill your slot. Last-minute cancellations can make it challenging for us to fill that lesson spot.
What if i need to cancel?
Cancellations made more than 48 hours prior to your lesson are free of charge.
Cancellations made within 48 hours of your lesson incur a $100 fee from the lesson total.
No-shows cost the lesson, so make sure you can come or call to cancel 2 days in advance!
Refunds / Credits
We happily issue 100% credit for unused lessons. Lesson credits are transferable and can be used up to the following summer season. If you would prefer a refund instead, we can issue you a refund for the amount of your lesson minus a $15 administrative fee that same year. If you would like to use your lesson credits past one year, there is a $25 reactivation fee + any price difference between the lessons.
What's the best resource/app/website for forecasting wind in the Gorge?
Great question! We find the following sources to be the most reliable when it comes to predicting wind in the Gorge:
ikitesurf.com - ikitesurfing loves the Gorge, and we get a pretty good forecast from them. They tend to under-forecast the wind a bit, so just keep in mind that the wind often ends up coming in stronger than what they will report. If you take a lesson from us, they offer a really good discount for their annual wind forecasting service.
TheGorgeismyGym.com - Temira is a Gorge local who knows wind like no other, and often her weather reports come with life advice. Her forecast is free on the website and with an annual donation it can be delivered directly to your inbox.